Spanish and English Speaking Customer Service
3 days ago
**Multilingual Customer Experience Consultant (Spanish/English)**
**Salary: £21,500 basic + £1k bonus**
**Location: Ringwood, Hampshire**
**Hours: Monday - Friday 40 hours per week between the hours of 8am and 6pm**
Are you a multi-lingual and experienced Customer Service Advisor who's looking to join a highly successful business based in Ringwood, Hampshire? If so, then this could be the role for you
**Main Responsibilities**:
- Ability to quickly establish rapport with customer/prospect through the use of approachability, empathy, addressing the customer by name & intelligent questioning
- Ability to assimilate, relay and provide information whilst paying close attention to detail
- Ability to remain positive, courteous & professional at all times
- Focus on customer to deliver the FCA guidelines and fundamentals of the call SIIL require. At all points making sure the customers is treated fairly.
- Ability to communicate and empathise and a real willingness to help.
- The ability to stay focused and controlled, ensuring all core elements are addressed methodically.
**In order to be successful in this role, you need to be**:
- Fluent in English and Spanish - both verbal and written
- Persuasive, resilient, enthusiastic personality
- Confident, mature in outlook
- Previous customer care service experience
- Rapport building skills
- Empathy building skills
- Accurate data capturing
- Focused on quality
- Team player
**In return for your hard work and commitment, our client offers fantastic benefits, including**:
- Pension Scheme
- Eye test vouchers and discounts
- Discounted corporate gym membership
- Involvement with local charities and fundraising days
- Campaign specific benefits including discounts, incentives and prizes
- Apprenticeships qualifications
- 50% discount with More bus for monthly and quarterly tickets (Easy connections in and around Bournemouth and Salisbury to Ringwood).
- Recognition and reward schemes with Love to Shop Voucher rewards.
- Weekly dress down day
- Free fruit
- Cycle to work scheme
So, if you're looking for your next move in Customer Service, APPLY TODAY
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