Telephone Consultant

7 months ago


Ringwood, United Kingdom Solar Service Solutions Ltd Full time

'''Duties:''' - Provide expert advice and guidance to clients in a professional and courteous manner. - Conduct thorough analysis of client needs and recommend appropriate solutions. - Assist clients with data entry and ensure accuracy of information. - Utilize upselling techniques to promote additional products or services. - Maintain a high level of phone etiquette when communicating with clients. - Communicate effectively with clients in both English and Spanish, ensuring clear understanding of information. - Collaborate with team members to resolve client inquiries or issues. '''Requirements:''' - Strong analytical skills to assess client needs and provide appropriate solutions. - Excellent communication skills, both verbal and written, in English and Spanish. - Proficient in data entry and attention to detail to ensure accuracy of information. - Ability to upsell products or services to meet client needs. - Multilingual abilities are highly desirable. - Knowledge of phone etiquette and ability to maintain professionalism during client interactions. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

**Salary**: £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Tips

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Ability to Commute:

- Ringwood (required)

Ability to Relocate:

- Ringwood: Relocate before starting work (required)

Work Location: In person


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