Freight Forwarding Operations Manager
4 weeks ago
We are seeking a highly experienced Freight Forwarding Operations Manager to join our team in Essex. The successful candidate will be responsible for overseeing import and export operations, ensuring accuracy and timely completion of legal, financial, and invoicing tasks.
Key Responsibilities:
- Reporting directly to the Group Chairman
- Managing the branch, sales, and development of the business
- Creating, maintaining, and enforcing SOPs for the department, ensuring compliance with industry standards
- Communicating and reporting internal leads to sales and customer service teams
- Managing staff and overseeing day-to-day operations
- Assisting the company growth and expanding commercial activities
- Overseeing sales activities
- Providing training, supervision, and maintaining staff records
- Building and maintaining strong customer relationships
- Overseeing the general day-to-day running of the Essex branch
Requirements:
- International freight forwarding experience
- Experience working within a sales and development position
- Excellent negotiation skills working with Shipping Lines and Roadfreight organisations
- Excellent leadership skills
- Proven experience in leading and managing teams
- Excellent understanding of import/export operations
- Exceptional communication skills
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