Service Desk Specialist

4 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Tate Full time
Service Desk Engineer

Join our team at Tate as a Service Desk Engineer and take on a challenging role that requires technical expertise and excellent communication skills.

About the Role:

We are seeking a highly skilled Service Desk Engineer to join our UK Technical Services Team. As a Service Desk Engineer, you will be responsible for responding to a variety of incidents and service requests across Storage, Network, Virtualisation, Backup, DR, and Microsoft technologies.

Key Responsibilities:

  • Monitor, categorize, and prioritize incoming tickets (incident, problem, request)
  • Manage your daily schedule by working through service dashboards and prioritizing tickets
  • Event monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure
  • Communication with customers as required; keeping them informed
  • Identify trending and patterns to initiate Problem Management
  • Support of Internal IT onboarding

Requirements:

  • MSP experience in a technical support or similar role
  • Good knowledge of VMware/Horizon/VDI or equivalent
  • Familiar with all Microsoft technologies - Desktop OS, Server OS, Hyper-V, Active Directory, Exchange
  • Background in Cloud technologies - Azure, Microsoft 365, AWS
  • Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation
  • One of CCNA, VCP, NCDA is desirable
  • Excellent interpersonal, oral, and written communication skills
  • Can do attitude and willingness to collaborate; team player mindset

What We Offer:

Tate is committed to promoting equal opportunities and providing a supportive work environment. We value and respect individuality and invite you to share your preferred pronouns in your application.

Please be aware that this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, and we encourage you to apply early to avoid disappointment.

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