Service Desk Support Specialist

1 month ago

Milton Keynes, Milton Keynes, United Kingdom AQA and AQA Affiliates Full time
{"title": "Service Desk Analyst", "description": "Job Summary

We are seeking a skilled Service Desk Analyst to join our team at AQA and AQA Affiliates. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our employees and stakeholders.

Key Responsibilities
  • Provide timely and effective resolution to IT-related incidents and service requests
  • Work closely with the IT team to troubleshoot complex technical issues
  • Develop and maintain a strong understanding of our IT systems and processes
  • Communicate effectively with customers to understand their needs and provide solutions
  • Collaborate with the team to identify and implement process improvements
Requirements
  • Previous experience in a Service Desk role, with a strong understanding of ITIL principles
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail
  • Knowledge of Microsoft desktop and server, Office 365 administration, and Active Directory
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive team environment
  • Flexible working arrangements, including hybrid working

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you

", "lang_code": "en"}

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