Service Desk Support Specialist

3 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Adecco UK Limited Full time
Service Desk Analyst

Are you a skilled IT professional looking for a challenging role in a dynamic environment? We have an exciting opportunity for a Service Desk Analyst to join our team at Adecco UK Limited.

Job Summary

We are seeking a highly motivated and customer-focused individual to provide exceptional service desk support to our clients. As a Service Desk Analyst, you will be the first point of contact for IT queries and will be responsible for resolving incidents and requests in a timely and efficient manner.

Key Responsibilities
  • Provide 24/7 service desk support to clients
  • Escalate complex issues to senior technicians
  • Perform incident triage and resolution
  • Support the EUC and 2nd line teams
  • Conduct skills transfer and coaching with colleagues
  • Analyse and improve the operation (CI)
Requirements
  • Excellent written and verbal communication skills
  • Previous experience in the Service Desk, Incident, and Request Fulfilment process disciplines
  • Critical thinking and problem-solving skills
  • Good working knowledge of Microsoft O/S and applications
  • Working knowledge of remote working technologies
  • Flexibility, adaptability, and willingness to work where needed
Working Hours

This role operates within the Service Desk on a shift pattern (7:00 am - 3:00 pm / 8:30 am - 4:30 pm / 11:00 am - 7:00 pm, Monday - Friday). Our client supports a hybrid working model, with a minimum of 60% of working time on-site in the workplace.

We are looking for a skilled and customer-focused individual to join our team as a Service Desk Analyst. If you have experience in the Service Desk environment and are looking for a new challenge, we encourage you to apply.

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