Service Desk Support Specialist

2 weeks ago

Milton Keynes, Milton Keynes, United Kingdom Adecco UK Limited Full time
Service Desk Analyst

Location: Remote/Hybrid working (Milton Keynes based office)

Contract Details: 6-month contract, £200 per day, outside IR35

This role is Security Cleared: Candidates with active SC Clearances are encouraged to apply

Responsibilities:
  • Provide 24/7 service desk support
  • Be the escalation point of contact for IDD 1st line support
  • Perform incident triage and resolution
  • Support the EUC and 2nd line teams
  • Conduct skills transfer and coaching with colleagues
  • Analyse and improve the operation (CI)
Skills:
  • Excellent written and verbal communication with exemplary customer-facing skills
  • Previous experience in the Service Desk, Incident, and Request Fulfilment process disciplines, and good understanding of priority classifications and SLAs is essential
  • Critical thinking and problem-solving skills
  • Good working knowledge of Microsoft O/S and applications, including but not limited to Windows Server 2012, Exchange 2013, SQL 2008, Windows 10, Office365, plus general networking technologies
  • Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO
  • The jobholder needs to be flexible, adaptable, and willing to work where needed to meet customer demands, gaining a broader skill set and wider business perspective
  • MD100&101 Trained
  • Azure 900 Trained
Working hours:

This role operates within the Service Desk on a shift pattern (7:00 am - 3:00 pm / 8:30 am - 4:30 pm / 11:00 am - 7:00 pm, Monday - Friday). Our client supports a hybrid working model, with a minimum of 60% of working time on-site in the workplace. Temporary remote or home working arrangements can be considered.

As a Service Desk Analyst, you will be a vital contributor to our 24/7 support system, providing exceptional customer service and showcasing your problem-solving skills as you assist our clients with their IT queries. If you're a resourceful and customer-focused professional with experience in the Service Desk environment, we encourage you to apply for this exciting opportunity.

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