Card Operations Manager

6 days ago

London, Greater London, United Kingdom FxPro Full time
About the Role

As a Cards Operations Specialist at FxPro, you will play a crucial role in managing and overseeing the daily operations related to card services. This includes handling card issuance, transaction processing, customer inquiries, and ensuring compliance with regulatory standards.

Key Responsibilities
  • Card Issuance and Management: Oversee the end-to-end process of card issuance, including verification, personalization, design, acceptance, maintenance, production, and distribution.
  • Transaction Processing: Monitor daily card transactions, ensuring data accuracy and timely processing.
  • Collaboration and Communication: Actively collaborate with service providers and strategic partners, fostering strong relationships to proactively identify and swiftly resolve discrepancies, ensuring seamless operations.
  • Customer Support: Provide technical support to customers on card-related issues, such as lost/stolen cards, fraud prevention, and transaction inquiries.
  • Integration and Compliance: Collaborate with internal teams to ensure seamless integration of card operations with other banking services, while maintaining accurate records of all card-related activities and ensuring compliance with regulatory and audit requirements.
  • Operational Management: Work closely with third-party vendors and card networks to manage and resolve any operational issues, and assist in the development and implementation of card-related policies and procedures.
  • Performance Monitoring: Monitor and report on key performance indicators (KPIs) related to card operations, identifying areas for improvement, and prepare and submit regulatory reports related to card operations.
  • Training and Development: Provide technical and operational training to customer support teams.
Requirements
  • Education: Bachelor's degree in Finance, Business Administration, Engineering, or a related field.
  • Experience: + years of experience in card operations or a related role within the financial services industry.
  • Knowledge and Skills: Strong knowledge of card transaction processes, including authorization, clearing, settlement, and chargebacks, familiarity with card payment networks (Visa, Mastercard, etc.) and related regulatory requirements, proficiency in using card management systems and mobile payment applications, excellent problem-solving skills and the ability to handle high-pressure situations, strong organizational skills and attention to detail, effective written and verbal communication skills, ability to work independently and as part of a team, proficiency in interpreting complex manuals and extracting critical requirements.
  • Desirable Qualifications: Experience with fraud detection and prevention in card services, certification in card operations or related areas, experience in card acquiring.

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