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Front Desk Associate

2 months ago

Richmond, Greater London, United Kingdom Young's Full time

About the Role:

We are seeking a highly skilled and enthusiastic Receptionist to join our team at The Orange Tree pub in Richmond. As a Receptionist, you will be the first point of contact for our guests and will be responsible for delivering exceptional customer service, ensuring a warm and welcoming atmosphere, and providing administrative support to the team.

Key Responsibilities:

  • Provide exceptional customer service to our guests, responding to their queries and resolving any issues in a professional and courteous manner.
  • Manage the front desk, handling check-ins, check-outs, and room assignments in a timely and efficient manner.
  • Process payments, handle cash and credit transactions, and maintain accurate records.
  • Assist with administrative tasks, such as answering phone calls, responding to emails, and preparing reports.
  • Work collaboratively with the team to ensure seamless operations and maintain a high level of customer satisfaction.

What We Offer:

As a Receptionist at The Orange Tree, you will enjoy a range of benefits, including:

  • Access to our Career Pathway, Apprenticeships, and training and development courses.
  • Free meals.
  • Weekly pay.
  • 28 days holiday per year.
  • 20% discount in all Young's pubs and hotels.
  • Share Save Scheme.
  • Company Pension Scheme.

Requirements:

To be successful in this role, you will need:

  • A passion for delivering exceptional customer service and a friendly, outgoing personality.
  • Experience working in a similar environment, with excellent communication skills and a high level of attention to detail.
  • A proactive approach to driving sales and delivering growth through engagement with our customers and team.
  • Great planning and organisational skills to maintain effective controls and ensure the financial credit and administration procedures are applied at all times.

About Us:

The Orange Tree is a beautiful boutique hotel located in a leafy suburb of London, with easy connections to Twickenham Stadium and the city centre. We offer a warm and welcoming atmosphere, a well-stocked bar, and a delightful menu to satisfy even the largest of appetites. We are proud to be part of the Young's family, a leading hospitality company with a rich history and a commitment to excellence.