Front Desk Associate

1 week ago

Richmond, Greater London, United Kingdom Harbour Hotels Full time
Hotel Receptionist

**About the Role**

We are seeking a skilled and friendly Hotel Receptionist to join our team at Richmond Harbour Hotel and Spa. As the first point of contact for our guests, you will be responsible for providing exceptional customer service and ensuring a warm welcome to our hotel.

**Key Responsibilities**

- Provide a warm and welcoming experience for guests, responding to their queries and resolving any issues in a professional and courteous manner.

- Check guests in and out, process payments, and maintain accurate records.

- Maximise revenue through upselling and room sales, promoting our hotel's facilities and services.

- Work effectively as part of a team, communicating well with colleagues to ensure seamless service delivery.

- Be punctual, reliable, and trustworthy, with a sense of urgency and a 'yes, yes, yes' mentality.

- Possess the ability to multitask and work in a fast-paced environment, with a good knowledge of the hotel's facilities and services.

**What We Offer**

- Competitive salary and benefits package.

- Opportunities for career progression and professional development.

- A dynamic and supportive work environment.

- The chance to work with a prestigious hotel brand and contribute to delivering exceptional guest experiences.

**Requirements**

- 1-2 years' experience in a busy commercial reception desk.

- Ability to work shift patterns, including mornings, evenings, and weekends.

- Excellent communication and interpersonal skills.

- Ability to work effectively in a team and maintain a high level of professionalism.

- Knowledge of Opera is desirable.

**About Us**

Harbour Hotels is a collection of prestigious hotels nestled in beautiful locations across the South. Our luxury portfolio spans sensational coastal, country, and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites.

Richmond Harbour Hotel and Spa is Richmond's only spa hotel, with world-class facilities, offering a tranquil oasis to escape to. Positioned on the edge of Richmond Park, our vibrantly restored 18th-century boutique hotel provides a country retreat within the city.

Our hotel's in-house restaurant, The Gate, is an atmospheric, all-day dining concept, with seasonally inspired dishes cherished by both locals and leisure guests.

Rooms and suites are decorated in Harbour Hotels' bold and contemporary signature style, complementing the local surroundings.

In addition to the all-new hotel, the hugely anticipated HarSPA & Club is now open, complete with hydrotherapy plunge pool, a spacious 20-metre swimming pool, an extensive cardio suite, spin studios, a wellbeing juice bar, and a secluded spa garden with Nordic-inspired sofas and armchairs.

Inside the 13 treatment rooms, the unique treatment menu has been designed to rejuvenate mind and body, including a range of luxurious Temple Spa experiences.

No wonder The Sunday Times Travel features it as one of their Great British Breaks.

  • Front Desk Associate

    7 days ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    Front Desk AssociateAt Young's Pubs, we're looking for a Front Desk Associate to join our team. As a key member of our hospitality team, you'll be responsible for delivering exceptional customer service and ensuring a warm welcome for our guests.Key Responsibilities:Provide a warm and friendly welcome to our guestsManage front desk operations, including...

  • Front Desk Associate

    2 weeks ago

    Richmond, Greater London, United Kingdom Harbour Hotels Full time

    Hotel Receptionist Job DescriptionWe are seeking a skilled and friendly Hotel Receptionist to join our team at Richmond Harbour Hotel and Spa. As a key member of our front desk team, you will be the first point of contact for our guests, providing exceptional hospitality and ensuring a warm welcome to our hotel.Key Responsibilities:Check guests in and out,...

  • Front Desk Associate

    4 weeks ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsAt Young's Pubs, we're passionate about delivering exceptional customer experiences in a warm and welcoming environment. Our team is dedicated to providing top-notch service, and we're looking for a talented Receptionist to join our crew!What We OfferAccess to our Career Pathway, Apprenticeships, and training and development coursesFree MealsWeekly...

  • Front Desk Associate

    4 weeks ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsAt Young's Pubs, we're passionate about delivering exceptional customer experiences in a warm and welcoming environment. Our team is dedicated to providing top-notch service, and we're looking for a talented Receptionist to join our crew!What We OfferAccess to our Career Pathway, Apprenticeships, and training and development coursesFree MealsWeekly...

  • Front Desk Ambassador

    2 days ago

    Richmond, Greater London, United Kingdom Orange Tree Full time

    Job Description:At The Orange Tree, we're seeking a skilled Receptionist to join our vibrant team. As a key point of contact, you'll provide exceptional customer service to our patrons, ensuring a warm and welcoming experience for all.Key Responsibilities:Manage the front desk, handling queries and requests with a friendly and approachable...

  • Front Desk Associate

    1 month ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsLocated in the heart of Richmond, just a short stroll from the station and next to the famous Orange Tree Theatre, we're a welcoming pub that's a home away from home for all rugby fans. Our historic attachment to sports makes us the perfect spot to catch the match, with brilliant service, a friendly atmosphere, and a well-stocked bar.What We Offer...

  • Front Desk Associate

    1 month ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsLocated in the heart of Richmond, just a short stroll from the station and next to the famous Orange Tree Theatre, we're a welcoming pub that's a home away from home for all rugby fans. Our historic attachment to sports makes us the perfect spot to catch the match, with brilliant service, a friendly atmosphere, and a well-stocked bar.What We Offer...

  • Front Desk Associate

    3 weeks ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsAt Young's Pubs, we're passionate about delivering exceptional customer experiences in a warm and welcoming environment. Our team is dedicated to providing top-notch service, and we're looking for a talented Receptionist to join our crew!What We OfferAccess to our Career Pathway, Apprenticeships, and training and development coursesFree MealsWeekly...

  • Front Desk Associate

    3 weeks ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsAt Young's Pubs, we're passionate about delivering exceptional customer experiences in a warm and welcoming environment. Our team is dedicated to providing top-notch service, and we're looking for a talented Receptionist to join our crew!What We OfferAccess to our Career Pathway, Apprenticeships, and training and development coursesFree MealsWeekly...

  • Front Desk Associate

    1 month ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsAt Young's Pubs, we're passionate about delivering exceptional customer experiences in a warm and welcoming environment. Our team is dedicated to providing top-notch service, and we're looking for a talented Receptionist to join our crew!What We OfferAccess to our Career Pathway, Apprenticeships, and training and development coursesFree MealsWeekly...

  • Front Desk Associate

    1 month ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsAt Young's Pubs, we're passionate about delivering exceptional customer experiences in a warm and welcoming environment. Our team is dedicated to providing top-notch service, and we're looking for a talented Receptionist to join our crew!What We OfferAccess to our Career Pathway, Apprenticeships, and training and development coursesFree MealsWeekly...

  • Front Desk Associate

    1 month ago

    Richmond, Greater London, United Kingdom Orange Tree Full time

    About UsThe Orange Tree is a vibrant and welcoming pub located in the heart of Richmond, just a short stroll from the station and next to the famous Orange Tree Theatre. We're passionate about delivering exceptional customer service and creating a warm and inviting atmosphere for all our guests.Our TeamWe're looking for a talented and enthusiastic...

  • Front Desk Associate

    1 month ago

    Richmond, Greater London, United Kingdom Orange Tree Full time

    About UsThe Orange Tree is a vibrant and welcoming pub located in the heart of Richmond, just a short stroll from the station and next to the famous Orange Tree Theatre. We're passionate about delivering exceptional customer service and creating a warm and inviting atmosphere for all our guests.Our TeamWe're looking for a talented and enthusiastic...

  • Front Desk Associate

    1 month ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsLocated in the heart of Richmond, just a short stroll from the station and next to the famous Orange Tree Theatre, we're a welcoming pub and hotel that's a home from home for all rugby fans. Our historic attachment to sports makes us the perfect place to catch the match, with brilliant service, a friendly atmosphere, and a well-stocked bar.Our...

  • Front Desk Associate

    1 month ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsLocated in the heart of Richmond, just a short stroll from the station and next to the famous Orange Tree Theatre, we're a welcoming pub and hotel that's a home from home for all rugby fans. Our historic attachment to sports makes us the perfect place to catch the match, with brilliant service, a friendly atmosphere, and a well-stocked bar.Our...

  • Front Desk Associate

    4 weeks ago

    Richmond, Greater London, United Kingdom Orange Tree Full time

    About UsThe Orange Tree is a vibrant and welcoming pub located in the heart of Richmond, just a short stroll from the station and next to the famous Orange Tree Theatre. We're passionate about delivering exceptional customer service and creating a warm and inviting atmosphere for all our guests.Our TeamWe're looking for a friendly and outgoing Receptionist...

  • Front Desk Associate

    1 month ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsLocated in the heart of Richmond, just a short stroll from the station and next to the famous Orange Tree Theatre, we're a welcoming pub that's a home away from home for rugby fans. Our historic attachment to sports makes us the perfect spot to catch a match, with brilliant service, a friendly atmosphere, and a well-stocked bar.Our TeamWe're a...

  • Front Desk Associate

    2 months ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About The Orange TreeLocated in the heart of Richmond, The Orange Tree pub is a haven for rugby fans and those seeking a warm and welcoming atmosphere. Our historic attachment to sports is evident in our brilliant service, friendly atmosphere, and well-stocked bar.With HD screens galore, we're the perfect spot to catch the match, even if you've missed out on...

  • Front Desk Associate

    1 month ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsLocated in the heart of Richmond, just a short stroll from the station and next to the famous Orange Tree Theatre, we're a welcoming pub that's a home from home for all rugby fans. Our historic attachment to sports makes us the perfect spot to catch the match, with brilliant service, a friendly atmosphere, and a well-stocked bar.Our TeamWe're a...

  • Front Desk Associate

    4 weeks ago

    Richmond, Greater London, United Kingdom Young's Pubs Full time

    About UsLocated in the heart of Richmond, just a short stroll from the station and next to the famous Orange Tree Theatre, we're a welcoming pub and hotel that's a home from home for all rugby fans. Our historic attachment to sports makes us the perfect place to catch the match, with brilliant service, a friendly atmosphere, and a well-stocked bar.Our...