Front Desk Associate

4 weeks ago


Richmond, Greater London, United Kingdom Harbour Hotels Full time
Hotel Receptionist Job Description

We are seeking a skilled and friendly Hotel Receptionist to join our team at Richmond Harbour Hotel and Spa. As a key member of our front desk team, you will be the first point of contact for our guests, providing exceptional hospitality and ensuring a warm welcome to our hotel.

Key Responsibilities:
  • Check guests in and out, process payments, and handle room assignments
  • Provide information about hotel facilities and services, and make recommendations to guests
  • Maximize revenue through upselling and room sales
  • Communicate effectively with colleagues and guests, and maintain a positive and professional attitude
  • Work efficiently in a fast-paced environment, multitasking and prioritizing tasks as needed

Requirements:
  • 1-2 years' experience in a busy commercial reception desk
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Knowledge of Opera is desirable

About Us:

Harbour Hotels is a collection of prestigious hotels nestled in some of the most beautiful locations across the South. Our luxury portfolio spans sensational coastal, country, and city properties with a variety of exciting restaurant concepts and our unique HarSPA brand across many of our sites. Richmond Harbour Hotel and Spa is a tranquil oasis to escape to, positioned on the edge of Richmond Park, with world-class facilities and a vibrant atmosphere.
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