Hotel Receptionist

3 weeks ago


Richmond, Greater London, United Kingdom Harbour Hotels Full time
Hotel Receptionist Job Description

At Harbour Hotels, we are seeking a skilled Hotel Receptionist to join our team. As a key member of our front desk team, you will be the first point of contact for our guests, providing exceptional hospitality and ensuring a warm welcome to our hotel.

Key Responsibilities:
  • Check guests in and out, process payments, and handle room assignments
  • Provide information about hotel facilities and services, including room types, amenities, and local attractions
  • Upsell and promote hotel services and packages to maximize revenue
  • Communicate effectively with colleagues and guests to ensure seamless service delivery
  • Work efficiently in a fast-paced environment, multitasking and prioritizing tasks as needed

Requirements:
  • 1-2 years' experience in a busy commercial reception desk environment
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team and provide exceptional customer service
  • Basic knowledge of hotel operations and services
  • Ability to multitask and work in a fast-paced environment

About Harbour Hotels:
Harbour Hotels is a collection of prestigious hotels nestled in beautiful locations across the South. Our luxury portfolio spans coastal, country, and city properties, each offering a unique and unforgettable experience for our guests.
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