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Customer Service Representative

2 months ago

Chatham, Kent, United Kingdom Shepherd Neame Full time

**About Us**

Shepherd Neame is a leading independent brewery and hospitality company with a rich history spanning over 300 years. We pride ourselves on our commitment to delivering exceptional customer experiences in our pubs, restaurants, and hotels across London and the South East.

**The Role**

We are seeking a skilled and enthusiastic Bar Team Member to join our team at the Ship and Trades in Chatham Maritime. As a Bar Team Member, you will play a vital role in ensuring that our customers receive a warm welcome and exceptional service at every opportunity.

**Key Responsibilities**

  • Provide a warm and welcoming atmosphere for customers
  • Deliver exceptional customer service and ensure customer satisfaction
  • Work collaboratively with the team to maintain a clean and safe environment
  • Assist with the preparation and serving of food and beverages
  • Contribute to the achievement of sales targets and revenue growth

**What We Offer**

  • Competitive hourly pay rate
  • A share of tips in addition to your hourly pay
  • Early wage withdrawal scheme
  • 25% discount on food and drink at Shepherd Neame Managed Houses
  • 25% discount on overnight Managed House Hotel bookings
  • Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
  • Sheps Hut discounts and special offers hub on 100's of high street shops and services
  • Access to a Workplace Mental Health Platform
  • Company pension plan
  • The opportunity to develop & move within our pubs, the Brewery & Support Office
  • Flexible working hours

**Our Values**

  • **Working Together**: We believe that teamwork is essential to delivering exceptional customer experiences.
  • **Pride and Passion**: We take pride in our work and are passionate about delivering high-quality products and services.
  • **Authenticity**: We are committed to being true to ourselves and our values, and to delivering authentic experiences for our customers.
  • **Sheps Spirit**: We embody the spirit of Shepherd Neame, which is built on a foundation of hard work, dedication, and a passion for delivering exceptional customer experiences.

**Why Join Us?**

We are a dynamic and inclusive company that values diversity, equality, and inclusion. We strive to create a workplace culture that is supportive, inclusive, and respectful of all employees. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer experiences, we would love to hear from you.