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Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Advisor at The Dockside Outlet Centre in Chatham. As a Customer Advisor, you will play a key role in delivering exceptional customer service and providing expert advice on our products to customers.
Key Responsibilities- Provide exceptional customer service and ensure a positive shopping experience for customers.
- Advise customers on shoe care and accessories to complement their needs, achieving daily KPIs.
- Be self-aware, questioning, learning, and taking responsibility for yourself.
- Be a team player, maintaining a friendly, engaging, and positive attitude.
- Support the maintenance of store standards, product placements, and stockroom.
- Generous Staff Discount scheme, some of which can be shared with your family and friends.
- Holiday Entitlement which increases with service.
- Company Contribution Pension.
- Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme.
- Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programs.
- Access to wellbeing and financial support through RetailTRUST.
- Good availability for weekend and weekday working.
- Previous experience in a sales or customer care environment is desirable but not essential.
£11.70 per hour (£9.60 per hour for 16-17-year-olds) with the opportunity to increase to £12.05 per hour (£9.87 per hour for 16-17-year-olds) once you complete the required retail induction PaSS stages.
