Customer Service Representative

3 weeks ago


Chatham, Kent, United Kingdom ProCook Full time

Role Overview

We are seeking a skilled Customer Service Representative to join our team at ProCook. As a Sales Advisor, you will be responsible for providing exceptional customer service and advice on our kitchenware offerings.

Key Responsibilities

  • Welcome customers warmly and assist them in finding the right products.
  • Engage with customers to secure sales through informative and friendly interactions.
  • Participate in product training and absorb as much knowledge as possible.
  • Keep the store tidy and properly stocked.
  • Prepare the store for the next day's operations.

Requirements

  • Enthusiastic about providing excellent customer service.
  • Previous retail experience is a plus.
  • Motivated by achieving sales targets.
  • A team player with a friendly demeanor.
  • Ability to listen and understand customer needs effectively.
  • Organized, detail-oriented, and ready to take initiative.
  • Comfortable using computers and familiar with POS systems.

Benefits

  • Salary is £12 per hour - We are a Real Living Wage employer.
  • Period bonus based on sales targets.
  • Be part of a fast-growing company.
  • Join a friendly, close-knit team.
  • Enhanced parental leave.
  • Generous staff discount.
  • Annual paid volunteering day.
  • Employee Assistance Programme.
  • Friends and Family Referral Scheme.

We Welcome Everyone

ProCook is an equal-opportunity employer. We believe diverse teams are the best teams, so we encourage applications from all backgrounds.



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