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Customer Service Representative
2 months ago
We are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Chatham, United Kingdom.
Key Responsibilities:- Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.
- Resolve customer issues efficiently, escalating when necessary to ensure customer satisfaction.
- Process customer orders and maintain accurate records of customer interactions.
- Collaborate with internal teams to ensure seamless customer experience.
- Perform administrative tasks as required.
- Previous experience in a customer-facing role, preferably in a service-oriented environment.
- Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
- Proficiency in Microsoft Office and CRM systems, with a strong attention to detail.
- Ability to work independently and as part of a team, with flexible working hours including weekends.
- Competitive salary with performance-based incentives.
- Pension scheme and healthcare benefits.
- Training and development opportunities to enhance skills and career progression.
- Supportive work environment with a focus on customer satisfaction.
If you are passionate about delivering exceptional customer service and have a strong commitment to customer satisfaction, we encourage you to apply for this exciting opportunity.
