Customer Service Representative
4 weeks ago
About the Role
We are seeking a skilled Customer Advisor to join our team at Pavers Shoes. As a Customer Advisor, you will be responsible for delivering exceptional customer service, advising customers on shoe care and accessories, and achieving daily KPIs.
Key Responsibilities
- Deliver exceptional customer service to our customers
- Advise customers on shoe care and accessories to compliment their needs
- Support the maintenance of store standards, product placements, and stockroom
- Be a team player, maintaining a friendly, engaging, and positive attitude
What We Offer
- Generous Staff Discount scheme, some of which can be shared with your family and friends
- Holiday Entitlement which increases with service
- Company Contribution Pension
- Access to the Pavers Foundation: an employee-led grant application and charitable giving scheme
- Access to the Pavers Academy: providing career pathways to support our colleagues through online learning, face-to-face courses, apprenticeships, professional qualifications, and mentoring programmes
- Access to wellbeing and financial support through RetailTRUST
Requirements
- Good availability for weekend and weekday working
- Ability to work in a fast-paced environment
- Previous experience in a sales or customer service environment
Pay and Benefits
£11.70 per hour (21+), £9.60 per hour (18-20), £7.85 per hour (16-17)
Once you complete the required retail induction PaSS stages, your pay will increase to £12.05 per hour (21+), £9.87 per hour (18-20), £8.07 per hour (16-17)
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