Hotel Service Leader

1 week ago


London, Greater London, United Kingdom Park Plaza Full time

Unlock your potential as a Hotel Service Leader at Park Plaza County Hall London

About the Role

We are seeking an experienced and passionate Operations Director to lead our hotel team in delivering exceptional guest experiences.

Responsibilities
  • Liaise with teams to ensure guest satisfaction, financial goals, and business targets are met.
  • Proactively upsell and promote hotel services, including events and VIP entertaining.
  • Support the development of marketing initiatives, revenue opportunities, and service improvements.
  • Create a welcoming atmosphere and personalised service for every guest.
  • Engage with colleagues and guests, consistently exhibiting excellent service behaviour.
About You

To succeed in this role, you'll need:

  • A helpful, can-do approach and passion for great service.
  • An eye for detail, understanding of processes, and strong leadership skills.
  • Previous experience in a similar role or as a Head of Department looking for their first step into an Operations Director position.
What We Offer

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience. As an Operations Director, you'll enjoy:

  • Two wellness days per year, increasing with years of service.
  • Balanced Scorecard Bonus Scheme.
  • Discounted rates for PPHE and Radisson Hotel Group hotels.
  • 50% F&B discount at our restaurants and bars.
  • Benefit Hub – Discounted prices at hundreds of online and high street stores.
  • Access to 40% of your pay before payday through Wagestream.
  • Ride to Work Scheme & free local cycling lessons.
  • 24/7 employee assistance programme.
  • Free dry cleaning for work uniform.
  • Company pension plan & award-winning training.
  • Annual Staff parties and events.

Park Plaza is renowned for creating memorable moments. Our stylish guest rooms, versatile meeting facilities, and award-winning restaurants and bars make us the perfect choice for both leisure and business travellers.

Park Plaza. Be part of it.



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