Accor Hotels Night Duty Supervisor

5 days ago


Cambridge, Cambridgeshire, United Kingdom Accor Hotels Full time
Job Summary: We seek a highly motivated and experienced individual to lead our night duty team at Accor Hotels. This role involves overseeing the smooth operation of the front desk, managing staff, and ensuring exceptional guest service.

Main Responsibilities:
- Manage and supervise front desk staff to deliver high-quality service
- Conduct regular audits to ensure accuracy and efficiency in room revenue control
- Coordinate with other departments to resolve guest complaints and issues
- Develop and implement effective strategies to improve front desk operations and maximize sales

Requirements:
- Diploma in Tourism or Hospitality Management
- Minimum 3 years of experience in a front desk management role
- Excellent communication and interpersonal skills
- Ability to work well under pressure and multitask effectively

Compensation: Competitive salary ranging from $90,000 to $120,000 per annum, depending on location and experience.

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