Service Management Lead

2 days ago


Wakefield, Wakefield, United Kingdom Card Factory Full time

We are looking for a highly motivated IT Service Delivery Manager to join our team at Card Factory. As an IT Service Delivery Manager, you will play a critical role in ensuring the delivery of high-quality IT services to our colleagues across the business. This includes developing and maintaining strong relationships with key stakeholders, managing service level agreements (SLAs), and ensuring the effective management of IT support contracts.

Job Description
  • Develop and maintain a deep understanding of the IT systems and services used by Card Factory colleagues, including the processes they undertake and IT systems that contribute to wider organisation goals.
  • Work collaboratively with IT functional and platform squads to design and implement new IT solutions and services.
  • Manage the co-ordination and resolution of major incidents, ensuring that stakeholders are kept informed and that lessons learned are applied to drive follow-up actions.

Card Factory offers a comprehensive benefits package, including a competitive salary of approximately £55,000 per annum, 25% colleague discount, financial wellbeing support, seasonal incentive schemes, and access to blended learning and development content.

The ideal candidate will possess at least 2 years' experience in a similar IT Service Delivery Management role, SLA management and Service Performance reporting skills, good IT technical aptitude, and exceptional stakeholder management skills.



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