IT Support Services Manager
1 month ago
We are seeking an experienced IT Helpdesk Manager to join our team in Leeds. The successful candidate will oversee the delivery of a quality technical support service to staff, manage the day-to-day operations of the global Help Desk, and ensure a consistent high level of service.
Job Description- This is a challenging role that requires excellent leadership skills, a strong technical background, and the ability to manage a team of IT professionals.
- The ideal candidate will have at least 3 years' experience in a similar role, supporting large teams and managing IT processes, workflows, and automation.
- They will also have experience of developing and enforcing technical standards, systems, policies, and procedures.
Key Responsibilities:
- Managing and providing all levels of IT technical support, including user admin tasks, setting up new users, password resets, and installing new office kit.
- Liaising with stakeholders in the business and building positive working relationships with operational leads and office managers.
- Developing and motivating members of the Global IT Support team by communicating, supporting, coaching, monitoring, and appraising.
Requirements:
- A degree in Computer Science or a related field (not essential but preferred).
- At least 3 years' experience in a technical support role.
- Experience of call allocations and prioritisation.
- Knowledge of IT processes, workflows, and automation.
Benefits:
- A competitive salary of £55,000-£65,000 per annum.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
About Us:
We are Interface Recruitment UK, a leading recruitment agency specialising in IT and technology jobs. We pride ourselves on providing excellent customer service and helping our clients find the best talent in the industry.
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