IT Support Services Manager

1 month ago


Wakefield, Wakefield, United Kingdom Interface Recruitment UK Full time

We are seeking an experienced IT Helpdesk Manager to join our team in Leeds. The successful candidate will oversee the delivery of a quality technical support service to staff, manage the day-to-day operations of the global Help Desk, and ensure a consistent high level of service.

Job Description
  • This is a challenging role that requires excellent leadership skills, a strong technical background, and the ability to manage a team of IT professionals.
  • The ideal candidate will have at least 3 years' experience in a similar role, supporting large teams and managing IT processes, workflows, and automation.
  • They will also have experience of developing and enforcing technical standards, systems, policies, and procedures.

Key Responsibilities:

  • Managing and providing all levels of IT technical support, including user admin tasks, setting up new users, password resets, and installing new office kit.
  • Liaising with stakeholders in the business and building positive working relationships with operational leads and office managers.
  • Developing and motivating members of the Global IT Support team by communicating, supporting, coaching, monitoring, and appraising.

Requirements:

  • A degree in Computer Science or a related field (not essential but preferred).
  • At least 3 years' experience in a technical support role.
  • Experience of call allocations and prioritisation.
  • Knowledge of IT processes, workflows, and automation.

Benefits:

  • A competitive salary of £55,000-£65,000 per annum.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.

About Us:

We are Interface Recruitment UK, a leading recruitment agency specialising in IT and technology jobs. We pride ourselves on providing excellent customer service and helping our clients find the best talent in the industry.



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