Utilities Service Delivery Manager
1 week ago
Job Title: Utilities Service Delivery Manager
Talent 84 Ltd is seeking a Utilities Service Delivery Manager to join their team. This is an exciting opportunity for a professional with experience in utility services delivery to lead a team of experts in the utilities sector.
About the Company:
Talent 84 Ltd is a specialist utilities service provider based in Wakefield. We are committed to delivering high-quality services to our customers and are seeking a talented individual to join our team.
Key Responsibilities:
- To lead a maintenance planning team ensuring that customers receive the best possible service
- Managing and mentoring the planning team
- Monitoring service metrics including response times, resolution rates and customer satisfaction scores
- Resolving customer queries
- Resource allocation ensuring a 24/7 call out function
- Client maintenance and inspection reports
- Monitoring and controlling work in progress costs
- Implementing improvement strategies
- Developing service standards, policies and procedures
- Ensuring health & safety requirements are adhered to
Requirements:
- Higher Level Engineering Qualification
- Proficiency in asset management principles and practices
- Knowledge of electrical systems, substation equipment and relevant industry standards
- Project management experience
The ideal candidate will have a strong background in utility services delivery and team leadership. They will be able to demonstrate excellent communication and problem-solving skills, as well as the ability to manage multiple priorities and deadlines. The salary for this role is £50,000 per year.
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