Utilities Service Delivery Manager

1 week ago


Wakefield, Wakefield, United Kingdom Talent84 Ltd Full time

Job Title: Utilities Service Delivery Manager

Talent 84 Ltd is seeking a Utilities Service Delivery Manager to join their team. This is an exciting opportunity for a professional with experience in utility services delivery to lead a team of experts in the utilities sector.

About the Company:

Talent 84 Ltd is a specialist utilities service provider based in Wakefield. We are committed to delivering high-quality services to our customers and are seeking a talented individual to join our team.

Key Responsibilities:

  • To lead a maintenance planning team ensuring that customers receive the best possible service
  • Managing and mentoring the planning team
  • Monitoring service metrics including response times, resolution rates and customer satisfaction scores
  • Resolving customer queries
  • Resource allocation ensuring a 24/7 call out function
  • Client maintenance and inspection reports
  • Monitoring and controlling work in progress costs
  • Implementing improvement strategies
  • Developing service standards, policies and procedures
  • Ensuring health & safety requirements are adhered to

Requirements:

  • Higher Level Engineering Qualification
  • Proficiency in asset management principles and practices
  • Knowledge of electrical systems, substation equipment and relevant industry standards
  • Project management experience

The ideal candidate will have a strong background in utility services delivery and team leadership. They will be able to demonstrate excellent communication and problem-solving skills, as well as the ability to manage multiple priorities and deadlines. The salary for this role is £50,000 per year.



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