IT Service Delivery Specialist

5 days ago


Wakefield, Wakefield, United Kingdom Card Factory Full time

We are seeking an exceptional IT Service Delivery Specialist to join our team at Card Factory, the UK's leading specialist retailer of greeting cards, dressings, and gifts.

As an IT Service Delivery Specialist, you will be responsible for ensuring top-notch service delivery to colleagues across the organisation. This involves building and maintaining strong relationships with key stakeholders, overseeing supplier performance, and managing IT support contracts.

The ideal candidate will have at least 2 years' experience in a similar role, with excellent stakeholder management skills and a good understanding of IT technical aptitude. The salary for this position is approximately £55,000 - £65,000 per annum, depending on experience.

Key Responsibilities:

  • Develop a full understanding of the IT systems and services used by colleagues, including processes and IT systems that contribute to wider organisational goals.
  • Work closely with IT functional and platform squads to provide input into and validate proposed service designs for new solutions/services.
  • Build mutually beneficial stakeholder relationships and ensure a positive perception of the IT services delivered.
  • Coordinate the management and resolution of major incidents in line with the IT Incident Management process, keeping stakeholders informed and identifying lessons learned.
  • Deliver effective Problem Management, taking responsibility for identifying trends in issues over time and prioritising problems.

About the Role:

This is a fantastic opportunity to make a real impact in our team. You will be working in a dynamic environment where no two days are the same, and you will be expected to provide support outside of core business hours to assist in the resolution of major incidents.

Benefits:

  • A competitive salary of approximately £55,000 - £65,000 per annum.
  • A wide range of benefits, including 25% colleague discount, financial wellbeing support, and access to blended learning and development content.
  • An opportunity to work in a fast-paced retail environment with a market-leading company.


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