Head of Events and Commercial Services
4 weeks ago
We are seeking an exceptional leader to join our team as the Head of Events, Commercial Services and Community Resilience. This is an exciting opportunity to lead a number of key teams delivering services across Yorkshire and The Humber.
Key Responsibilities:- Lead the delivery of events and commercial services, developing the Trust's first commercial strategy.
- Provide excellent leadership skills to support the team to increase the excellent services provided by volunteers, ensuring an excellent volunteering experience.
- Ensure excellent service delivery to our patients and paying customers, establishing and supporting teams with strong operational oversight.
- Lead a culture of quality improvement throughout the service areas, ensuring excellent patient care is at the heart of all we do.
- Lead the development and delivery of the first commercial strategy for the Yorkshire Ambulance Service.
- Become part of the excellent tactical commander team supporting front line service response in an identified geographical area.
- Exemplary interpersonal skills, with an ability to engage with a huge range of stakeholders, both within YAS, the health and social care system and across the private events market.
- A strong background in core operational skills and understanding of service development.
- Ability to use specialist knowledge to evaluate and make decisions and recommendations about current and future service provision.
- Strong understanding of ambulance service markets and potential for development opportunities.
- Highly developed people management skills.
- Ability to problem solve complex situations taking into account YAS best interests foregoing personal or departmental gains.
- Experience of implementing and evaluating customer research, market assessments and competitor analysis.
- Evidence of recent and ongoing continuous professional development.
- Understanding of NHS context and policy.
- Understanding of NHS contracting and commissioning environment.
- Understanding of project management including PRINCE 2 methodology.
- Knowledge of the legislation and guidance around the required levels of medical care at large scale events.
- Experience of delivering a quality service in a fast moving and changing environment.
- Demonstrable experience of working in a customer environment and delivering measurable improvements in service.
We are an equal opportunities employer and welcome applications from all qualified candidates.
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