Technical Customer Experience Specialist
1 month ago
Bright Purple is working with a truly exciting and ambitious scale-up based in Edinburgh, with bold plans to scale their offering which you'll play a key part in. They are building huge momentum and need talented people to help them expand. This company needs positive can-do attitudes to mirror their own ways. They are looking for experienced Technical Customer Experience Specialists with extensive experience working in a B2B environment.
Benefits:
- Competitive salary of up to £30,000 (depending on experience)
- Modern office in Edinburgh
- Collaborative, innovative, and fun working environment
- Facilitate smooth customer onboarding by collaborating with internal teams and third-party IT companies.
- Provide expert 1st and 2nd line support, especially during product launches, updates, or complex scenarios requiring quick problem-solving.
- Monitor bug reports and CRM data to proactively resolve issues.
- Extensive experience in a customer-facing role, ideally within B2B SaaS, customer support or customer experience.
- Proven experience managing customer relationships and delivering complex projects.
- Familiarity with customer experience tools
- Knowledge of Networking Technologies and Core Internet Technologies
If you are a driven and ambitious Customer Experience Specialist looking for a new challenge, this could be the perfect role for you. Apply today with your CV and we will be in touch. Please note this role is fully onsite in Edinburgh, so we can only consider local candidates who can commit to being onsite.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
-
Customer Experience Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Stampede AI Ltd Full timeTechnical Customer Experience SpecialistWe're Stampede, an Edinburgh-based software company that is bringing the future of technology to the hospitality sector with our guest experience & engagement platform.As the Customer Experience Specialist at Stampede, you will play a critical role in providing exceptional customer support and experience, driving...
-
Customer Experience Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Stampede Full timeCustomer Experience SpecialistStampede is seeking a highly skilled Customer Experience Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer support and experience, driving process improvements, and ensuring effective communication and collaboration between internal departments,...
-
Customer Experience Specialists
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Lothian Buses Full timeAt Lothian Buses, we're passionate about showcasing the beauty of Edinburgh to our customers. Our team of Customer Experience Specialists, Tour and Ticket Coordinators, and Local Knowledge Experts work together to deliver exceptional experiences on our tours.As a Customer Experience Specialist, you'll be the face of our company, providing top-notch service...
-
Customer Experience Specialists
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Lothian Buses Full timeAt Lothian Buses, we're passionate about delivering exceptional customer experiences. Our team of Customer Experience Specialists, also known as Edinburgh City Ambassadors, play a vital role in showcasing the beauty and history of our city to visitors from around the world.As a key member of our team, you'll have the opportunity to work closely with our...
-
Customer Technical Solutions Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Motorola Solutions Full timeJob Title: Customer Technical Solutions SpecialistAbout the Role:We are seeking a highly skilled Customer Technical Solutions Specialist to join our team at Motorola Solutions. As a key player in our managed service, customer-interfacing role, you will couple technical and client relationship skills to successfully implement and support our product range.Key...
-
Customer Experience Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom beBee Professionals Full time £22,000 - £28,000beBee Professionals is seeking a Customer Experience Specialist to deliver exceptional customer service and support in Edinburgh, UK.Key Responsibilities:Respond to customer inquiries via various channels.Provide accurate product and service information to customers.Resolve customer complaints and issues efficiently.Process customer orders and manage account...
-
Customer Experience Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Computacenter Full timeAbout the RoleWe are seeking a highly motivated Customer Experience Specialist to join our team. This is a 12-month fixed-term contract opportunity to work closely with our most prestigious clients, ensuring a smooth order process and delivering fast pricing and excellent customer service.Key ResponsibilitiesCoordinate order requests from initial enquiry...
-
Technical Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom InterSystems Full timeJob SummaryThe Technical Specialist will be responsible for performing custom development tasks, including integration to systems and devices, and providing support for the technical implementation tools of InterSystems healthcare applications and related products. The successful candidate will be required to work in a standard and timely manner to ensure...
-
Technical Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom InterSystems Full timeJob SummaryThe Technical Specialist will be responsible for performing custom development tasks, including integration to systems and devices, and providing support for the technical implementation tools of InterSystems healthcare applications and related products. This role requires a strong understanding of software development, programming, and data...
-
Technical Support Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Avaloq Full timeJob Title: Technical Support SpecialistJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Avaloq. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, answering their questions, troubleshooting problems, and escalating issues to the appropriate team...
-
Energy Customer Experience Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom E Next Full timeJob DescriptionWe're looking for a talented individual to join our customer operations team as an Energy Customer Experience Specialist. As an Energy Specialist, you'll be responsible for delivering exceptional customer service and owning the customer experience end to end.ResponsibilitiesProvide top-notch customer service over the phone and via emailSupport...
-
Technical Support Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Avaloq Careers Full timeJob Overview:Avaloq Careers is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support to customers of our SaaS platform. This includes answering customer questions, troubleshooting problems, and escalating issues to the appropriate team members.Key...
-
Technical Installation Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Virgin Media O2 Careers Full timeRole OverviewWe are seeking a skilled Technical Installation Specialist to join our team of Field Service Engineers. As a Technical Installation Specialist, you will be responsible for installing and repairing our services, ensuring that our customers receive the best possible experience.Key ResponsibilitiesInstall and repair our services, including cable...
-
Technical Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom InterSystems Full timeJob DescriptionThe Technical Specialist will be responsible for performing custom development tasks, including integration to systems and devices, and providing support for the technical implementation tools of InterSystems healthcare applications and related products. The role requires a strong understanding of software development, programming, and data...
-
Customer Technical Support Specialist
1 month ago
Edinburgh, Edinburgh, United Kingdom Motorola Solutions Full timeJob DescriptionAs a Customer Technical Support Engineer at Motorola Solutions, you will play a key role in delivering exceptional technical support to our customers. This exciting managed service, customer-interfacing role combines technical and client relationship skills to successfully implement and support our product range.Key Responsibilities:Act as the...
-
Technical Support Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Squiz Full timeWe're seeking a Technical Support Specialist with a strong background in Linux-based systems to join our Support Organisation at Squiz. The ideal candidate will have 3-5 years of experience in troubleshooting complex technical issues and excellent client-facing communication skills.Key skills required include:Autonomy in fault findingExperience working in...
-
Customer Experience Ambassadors
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Lothian Buses Full timeAt Lothian Buses, we're passionate about showcasing the beauty of Edinburgh to our customers. Our team of Customer Experience Ambassadors, comprising drivers, tour guides, and ticket sellers, are the face of our company and play a vital role in delivering exceptional customer experiences.Our drivers take pride in navigating the city's historic streets,...
-
Technical Product Support Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Bright Purple Full timeTechnical Product Support SpecialistAbout the RoleBright Purple is working with a truly ambitious scale-up based in the UK, with bold plans to expand its B2B SaaS product offerings.As a Technical Product Support Specialist, you will be at the heart of customer success efforts, collaborating with internal teams, third-party IT providers, and partners to...
-
Customer Technical Support Specialist
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Motorola Solutions Full timeJob DescriptionAs a Customer Technical Support Engineer at Motorola Solutions, you will be a key player in an exciting managed service, customer-interfacing role that couples technical and client relationship skills to successfully implement and support our product range.You will be working directly with customers, so you must demonstrate a proven ability to...
-
Customer Experience Specialist
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Sunbelt Rentals Careers Full timeAbout The RoleSunbelt Rentals Careers is seeking a dedicated individual to join our Customer Service team. As a Customer Service Advisor, you will play a vital role in delivering exceptional service to our customers, building strong relationships, and providing expert knowledge to maximize upselling opportunities.Your ResponsibilitiesDeliver Best-in-Class...