Customer Technical Support Specialist
1 month ago
As a Customer Technical Support Engineer at Motorola Solutions, you will play a key role in delivering exceptional technical support to our customers. This exciting managed service, customer-interfacing role combines technical and client relationship skills to successfully implement and support our product range.
Key Responsibilities:- Act as the primary point of contact for customers, providing timely and effective support for complaints, inquiries, and issues.
- Provide remote break/fix support and update tickets within the customer Service Level Agreement.
- Travel to customer sites to provide user support and training on product operation and maintenance procedures.
- Monitor issue resolution status and duration, owning issues on behalf of the customer.
- Provide technical escalation and reporting for incidents, ensuring seamless communication with stakeholders.
- Continuously acquire necessary product expertise, staying up-to-date with the latest developments and updates.
- Attend educational workshops and trainings to develop sufficient knowledge to conduct field support activities.
- Participate in industry events, conferences, and meetings to develop business networking and references.
- Collaborate with cross-functional teams to meet operational goals, demonstrating a willingness to adapt and contribute to the team's success.
- Deliver high-quality customer professional services, ensuring a positive experience for our customers.
- Strong Microsoft Windows Server skills, with a good understanding of storage fundamentals, including Cloud.
- Cloud Knowledge, with experience in AWS and Azure.
- Good working knowledge of PC and other hardware troubleshooting skills, with IT Technical Support Experience.
- Driver's license, with the ability to obtain specific Security Clearances.
- Competitive salary and bonus schemes.
- Two weeks additional pay per year (holiday bonus).
- 25 days holiday entitlement + bank holidays.
- Attractive defined contribution pension scheme.
- Private medical insurance.
- Employee stock purchase plan.
- Flexible working options.
- Life assurance.
- Enhanced maternity and paternity pay.
- Career development support and wide-ranging learning opportunities.
- Employee health and wellbeing support EAP, wellbeing guidance, etc.
- Carbon neutral initiatives/goals.
- Corporate social responsibility initiatives, including support for volunteering days.
- Well-known companies discount scheme.
We are an equal opportunities employer, committed to creating an inclusive environment for all employees. We celebrate diversity and want you to have every opportunity to shine and show us your talents. If there's anything we can do to make the process work for you, please let us know.
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