Energy Customer Experience Specialist

1 month ago


Edinburgh, Edinburgh, United Kingdom E Next Full time
Job Description

We're looking for a talented individual to join our customer operations team as an Energy Customer Experience Specialist. As an Energy Specialist, you'll be responsible for delivering exceptional customer service and owning the customer experience end to end.

Responsibilities
  1. Provide top-notch customer service over the phone and via email
  2. Support customers with billing, meter exchanges, and other energy-related queries
  3. Handle complex challenges with empathy and offer fantastic solutions
  4. Work in a fast-paced environment, supported by state-of-the-art technology and a collaborative team
Requirements

Here's what we need from you

  1. Passionate about delivering an exceptional customer experience
  2. Resilient and excited to tackle complex problems
  3. Great communicator with strong English skills (written and verbal)
  4. A team player who thrives in a fast-paced environment
  5. Confident in making decisions and embracing change
What We Offer

Here's what we offer

  1. Competitive salary: £24,195 - £26,010 per annum, dependent on experience
  2. Hybrid working approach: Split your week between home and our hub (typically 2-3 days at our London hub)
  3. Generous holidays: 26 days holiday plus bank holidays AND a guarantee of your birthday off
  4. Weekly socials: wind down with your team at our fun weekly socials
  5. Work-life balance: we work Monday-Friday, 9AM-5PM, so you can enjoy your evenings and weekends
  6. Amazing benefits: Access a wide range of flexible benefits including extra holidays, retail discounts, health and wellbeing options and more
  7. Pension scheme: Enjoy a generous pension contribution for your future
  8. Contract: Minimum of 30 hours per week
  9. DBS check: A basic DBS check will be required
  10. Right to Work: Unfortunately, this role is not sponsorable under the UKVI points-based system
A place to be you

We're committed to equal opportunities and actively promote a diverse and inclusive working environment, where everyone can be their best. We realise the best people bring their energy at different times, so we're happy to talk flexible working. We offer a range of flexible working options, including full time, part time, variable start and finishing times.



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