Application Support Manager
4 weeks ago
With a strong background in ITIL frameworks, particularly in incident management, problem management, and service operations, you will provide direction, training, and development to team members, ensuring alignment with organisational goals and industry best practices.
You will play a key role in solving complex issues, improving service delivery, and enhancing the overall user experience for our clients.
Key Responsibilities:
- Lead and mentor a team of application support and technical professionals, fostering a high-performance culture.
- Oversee the daily operations of application support for enterprise software solutions, ensuring issues are promptly addressed and resolved.
- Work closely with the Information Systems Director to align application support strategies with the broader IT and business goals.
Required Skills and Qualifications:
- Bachelor's degree in computer science, Information Technology, or a related field.
- 5 years in an application support or technical leadership role.
- Strong understanding of ITIL frameworks.
- Extensive experience managing and mentoring teams.
Benefits:
- 25 Days holidays + the option to buy further annual leave.
- Flexible working.
- Savings at 500+ outlets.
- Pension Scheme with Life Assurance: Starts at 4% and matched by the client up to 10%.
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