Application Software Support Manager

15 hours ago


London, Greater London, United Kingdom GradBay Full time £40,000 - £45,000

Job Overview:

We are seeking a highly skilled Application Software Support Manager to join our team at GradBay. As the head of our application support team, you will be responsible for managing and growing a team of individuals to provide excellent break/fix support and potentially upgrades to our mission critical software application in line with agreed SLAs.

About the Team:

Our client is an established Microsoft Dynamics 365 software vendor with over two decades of product software development and experience delivering value add solutions to businesses in a wide range of industries in both the UK and USA.

Key Responsibilities:

  • To manage, grow and develop a team of individuals (initially 4-5 people) to deliver exceptional customer service while supporting our clients' software solutions.
  • To perform a support role within the team as well as being the manager.
  • To use existing skilled staff, recruit new talent, and review business processes to enhance them and meet new needs, building a team that delivers high client satisfaction when engaged in issues associated with their software solution.
  • To communicate effectively between the team and the broader company, particularly with customer managers and consultants.
  • To dynamically prioritize activities and manage the team against SLAs for all customers' trouble tickets.

Requirements:

  • A hands-on approach with strong problem-solving skills.
  • Excellent management and interpersonal skills, with evidence of client interaction and management.
  • A commitment to continuous learning and professional development.
  • Familiarity with Microsoft Azure training and accreditations.

Salary Range: £40,000 - £45,000 per annum, depending on experience.



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