Application Support Manager
5 days ago
**Job Description:** We are looking for a highly motivated and experienced Application Support Manager to join our team at Opus Recruitment Solutions. The successful candidate will be responsible for leading and managing a team of application support specialists, ensuring the optimal performance and availability of all enterprise applications.
**Key Responsibilities:
- Oversee the daily operations of application support for enterprise software solutions
- Prioritise and manage incident resolution, problem management, and root cause analysis
- Develop and maintain key performance indicators (KPIs), service level agreements (SLAs), and other relevant metrics to measure and improve application support performance
**Requirements:
- Bachelor's degree in computer science, Information Technology, or a related field
- At least 5 years of experience in an application support or technical leadership role
- Strong understanding of ITIL frameworks, particularly in incident management, problem management, and service operations
**Estimated Salary:** £65,000 - £90,000 per annum
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