Application Support Lead

5 days ago


London, Greater London, United Kingdom Hansen Filler Associates Full time

About the Role

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We are currently seeking a highly skilled Senior Application Support Analyst to join our team at Hansen Filler Associates. The ideal candidate will have a strong background in technical support, with a minimum of 5 years of experience in Technical Customer Support related roles.

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As a Senior Application Support Analyst, you will be responsible for overseeing the technical support for all business applications within our group's IT portfolio. This includes working closely with the Application Support Lead, using ServiceNow and other ITSM tools, and having a strong understanding of Core Service Management concepts such as Incident & Problem Management, Change Management, Request Fulfilment etc.

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In addition to your technical expertise, you will also need to be a confident, outgoing individual who enjoys working in customer-facing roles. You will have excellent communication and problem-solving skills, and be able to work effectively in a hybrid working environment (2 days in the office per week).

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Our estimated salary for this role is £72,500 - £87,500 per annum, depending on experience.



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