Application Support Team Lead
3 weeks ago
We are seeking a skilled professional to lead our global teams supporting a web-based data and analytics platform.
This is a full-time, onsite position located in the UK.
The ideal candidate has a software development background, with the ability to program in both Python and Java. As the face of our support organization, you will be responsible for investigating and driving support resolution with senior external clients, internal stakeholders, and other engineering teams.
Your key responsibilities include:
- Management of several teams of application support developers, guiding their career growth and day-to-day activities.
- Diagnosing and fixing coding issues within defined SLAs.
- Collaborating with the engineering team to drive resolution of client issues.
- Influencing improvements on the roadmap to enhance client experience, focusing on portfolio analytics.
- Creating documentation, runbooks, and code snippets to share with clients and internal engineering teams.
Required Skills and Experience:
- Overall technology experience.
- Comfortable coding in Python or Java, debugging API calls, writing quality-of-life snippets for clients, creating scripts for debug tooling.
- BASIC knowledge of UI and API integration.
- Hands-on experience with Python or Java.
- Coding experience in Java or Python.
- Experience in a support role.
- Experience or keen to learn about financial markets.
- Strong analytical, problem-solving, and troubleshooting abilities.
- Strong oral and written communication skills.
With an estimated salary of £80,000 - £100,000 per annum, depending on experience, this is an exciting opportunity to join eClerx as a Application Support Team Lead.
eClerx provides business process management, analytics, and automation services to Fortune 2000 enterprises. We are an Equal Opportunity Employer and committed to protecting your personal data.
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