Application Support Lead

7 days ago


London, Greater London, United Kingdom Hansen Filler Associates Full time

About the Opportunity

Hansen Filler Associates, an independent and international provider of insurance, professional and investment services, is seeking a Senior Application Support Analyst.

This is a high-profile role that requires someone to oversee support for all business applications within our IT portfolio.

You will be working closely with the Application Support Lead, making this an ideal opportunity for someone looking to take on additional responsibility and progress within the organisation.

Responsibilities and Requirements

Your main responsibilities will include:

  • Providing technical support for all business applications within our IT portfolio.
  • Working closely with the Application Support Lead to ensure seamless support delivery.
  • Maintaining strong relationships with internal stakeholders and external partners.
  • Continuously improving processes and procedures to meet evolving business needs.

Qualifications and Benefits

To succeed in this role, you will need at least 5 years' experience in technical customer support related roles, along with expertise in ServiceNow and other ITSM tools, and proficiency in Windows .NET Framework.

The role comes with a competitive salary of £65,000 - £80,000 and a flexible working arrangement (2 days in the office per week). We offer a dynamic and supportive work environment, making this an excellent opportunity to join Hansen Filler Associates and progress your career.



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