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Technical Claims Advisor

2 months ago

Harlow, Essex, United Kingdom AutoProtect Full time
Job Title: Technical Claims Advisor

We are seeking a skilled Technical Claims Advisor to join our team at AutoProtect. As a Technical Claims Advisor, you will play a crucial role in guiding Manheim Buyers through the claims process, providing accurate advice on suitable repairers and relevant liabilities.

Key Responsibilities:
  • Provide accurate claims advice across various Manheim SureCheck products.
  • Resolve claims across multiple platforms, including App, Online, telephone, and email.
  • Understand the Manheim buyers' requirements and work with them to ensure a speedy resolution.
  • Maintain company contractual service levels.
  • Provide professional and friendly service.
  • Arrange, review, and evaluate vehicle assessment reports.
  • Perform other reasonable duties as required.
Requirements:
  • Technical knowledge within the motor industry.
  • Excellent interpersonal and customer service skills.
  • A high level of literacy and numeracy.
  • Active listening skills.
  • Initiative and the ability to adapt quickly to different situations.
  • Ability to work effectively under pressure, both within a team or on own initiative.
  • Good planning and organizing skills, with the ability to prioritize.
  • Ability to build effective relationships and be an excellent communicator.
Essential Knowledge and Experience:
  • Detailed understanding of motor vehicle systems, diagnosis, and repair methods.
  • Formal qualification in motor vehicle repair or equivalent experience in a motor repair workshop environment.
  • Good written and oral communication skills.
  • Proficient in using Microsoft 365, including Word and Outlook.
Preferred:
  • Experience in insurance product administration and claim resolution.

Please note that we are unable to provide sponsorship for work permits. Only apply if you have the right to work in the UK.