Automotive Claims Specialist

2 weeks ago


Harlow, Essex, United Kingdom Perfect Placement Full time
Technical Claims Advisor

Perfect Placement is seeking a skilled Technical Claims Advisor to join our team. As a Technical Claims Advisor, you will be responsible for guiding customers through the warranty claims process, working with internal and external customers to resolve issues, and utilizing your ability to balance diplomacy with assertiveness to negotiate at all levels.

Key Responsibilities:
  • Guiding customers through the warranty claims process
  • Working with internal and external customers to resolve issues
  • Utilizing diplomacy and assertiveness to negotiate at all levels
  • Resolving claims across various platforms, including telephone, email, and online
  • Maintaining company service levels and providing professional and friendly service
Requirements:
  • Professional track record as a Vehicle Technician or experienced Service Advisor
  • Strong technical knowledge and customer service skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Excellent communication and negotiation skills
What We Offer:
  • Competitive salary up to £32,000 p.a.
  • 20 days annual leave increasing with length of service
  • Enhanced sick pay
  • Pension contributions 4% employee and 4% employer
  • Life Assurance 4 x basic salary
  • Access to discount platform with over 800 retailers
  • Employee wellbeing hub
  • Cycle to work scheme

If you are a motivated and skilled individual looking for a new challenge, please contact Louisa Coggs at Perfect Placement to discuss this exciting opportunity.



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