Automotive Claims Specialist

5 days ago


Harlow, Essex, United Kingdom CV-Library Full time
Technical Claims Advisor - Harlow, Essex

Our client is a leading provider of automotive warranty and insurance products. As a Technical Claims Advisor, you will utilize your automotive mechanical knowledge and customer service skills to assist customers in processing warranty claims.

Key Responsibilities:

  • Guide customers through the warranty claims process
  • Work with internal and external customers to resolve issues
  • Balance diplomacy with assertiveness and negotiate at all levels
  • Resolve claims across various platforms: telephone, email, and online
  • Understand customer requirements and ensure they are dealt with positively and professionally
  • Maintain company service levels
  • Provide professional and friendly service

Benefits:

  • Week Hours: Monday to Friday 9.30am
  • 1 in 3 Saturdays worked (dependent on experience)
  • 20 days annual leave increasing with length of service (plus Bank Holidays)
  • Enhanced sick pay
  • Pension contributions: 4% employee and 4% employer
  • Life Assurance: 4 x basic salary
  • Access to discount platform with over 800 retailers
  • Employee wellbeing hub
  • Cycle to work scheme
  • Contract: Full Time, Permanent

About the Role:

This is an exciting opportunity to join a market-leading company and make a difference in the lives of customers. If you have a passion for automotive mechanics and customer service, we encourage you to apply.



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