Technical Claims Specialist

2 days ago

Harlow, Essex, United Kingdom AutoProtect Full time
Job Title: Technical Claims Advisor

We are seeking a skilled Technical Claims Advisor to join our team at AutoProtect Group. As a Technical Claims Advisor, you will play a crucial role in guiding Manheim Buyers through the claims process, providing accurate advice on suitable repairers and relevant liabilities.

Key Responsibilities:
  • Provide expert claims advice across various Manheim SureCheck products.
  • Resolve claims across multiple platforms, including App, Online, telephone, and email.
  • Work closely with Manheim Buyers to ensure their requirements are met in a timely and efficient manner.
  • Maintain high levels of customer satisfaction and service quality.
  • Collaborate with internal teams to ensure seamless claims resolution.
  • Stay up-to-date with industry developments and best practices in claims resolution.
Requirements:
  • Technical knowledge of motor vehicle systems, diagnosis, and repair methods.
  • Formal qualification in motor vehicle repair or equivalent experience in a motor repair workshop environment.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively under pressure and prioritize tasks.
  • Proficient in using Microsoft 365, including Word and Outlook.
What We Offer:

As a Technical Claims Advisor at AutoProtect Group, you will have the opportunity to work with a dynamic team, develop your skills and expertise, and contribute to the success of our business. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Apply now to join our team and be part of our mission to deliver exceptional customer service and innovative solutions in the automotive industry.

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