Customer Relations Advisor

4 months ago

Harlow, United Kingdom ITS Full time

**Join our Contact Centre**

The calls our advisors take are as varied as can be - technical questions, item exchanges, delivery questions or calls from customers who simply like to 'speak to a human being’ and place orders the 'old-fashioned’ way’. Whatever the reason, the service we offer every single person that calls us is of the highest standard. This is because we engage with people - whether they’re an existing, new or potential customer - and ensure that we not only meet their individual needs but also do our utmost to exceed their expectations every single time we take a call.

You'll be having a conversation with our customers, finding out what they want and recommending them tools to suit their needs (don't worry, full guidance and training is provided). You'll enjoy speaking to people, bringing fun into the conversation and giving them a reason to come back.

**The Role**:

- To maximise sales opportunities when appropriate by offering link sales, additional product or highlighting promotional items.
- To maintain a high level of product knowledge to be able to offer advice and recommendations by attending Product Training sessions and through continual learning.
- To ensure that all customers receive a high standard of customer service and all enquiries and queries are managed efficiently with the aim of achieving a satisfactory conclusion
- To engage with our customers on digital platforms, responding to queries and building relationships.
- To efficiently complete all administrative activities, ensuring accuracy, speed and knowledge.

**Benefits**:

- Competitive Salary
- Staff Discount
- Excellent Training and Development
- Excellent Internal Advancement Opportunities
- Free of charge On-Site Gym
- Must have a customer-orientated attitude and be confident, motivated and be able to use initiative.
- A high level of computer literacy.
- Must have a pleasant, helpful, and optimistic attitude.
- Experience within a Contact Centre/Retail environment would be a plus but is not essential
- Knowledge of Power/Hand Tools would be a plus but is not essential

**Salary**:
Starting at £11.50 per hour, rising to £13.66 per hour with experience and progression. We also provide an 'unsociable hours' supplementary pay of 15% on top of the hourly rate for any hours worked after 8pm.

**Hours**:
Normal working hours will be 41.25 hours per week (excluding break entitlement) working 5 days in 6, Monday to Saturday, 7.45am - 17.00pm. Once fully trained there may be a requirement to occasionally work alternative shifts on rota, to include Sundays and/or a late shift to 10pm.

Our phone lines operate 07.45 - 17.00 Monday to Saturday, however with progression you may be asked to work on our digital channels on occasion, up until 22.00 (starting at 12.45), including Sunday working (typically from home). Full-Time you will be working 5 days in 6, 8.25 hours per day (with an hour lunch).

**Job Types**: Full-time, Permanent

Pay: £24,667.50-£29,300.70 per year

**Benefits**:

- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Overtime

Work Location: In person

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