Experienced Service Advisor

3 months ago

Harlow, United Kingdom Gates Ford Full time

**Benefits**:

- **25 days holiday per annum.**:

- **Full pension after qualifying period.**:

- **Discount on purchase of vehicles, servicing, repairs and parts.**:

- **Death in service benefit.**:

- **Career progression opportunities.**

Gates are a family owned and operated Ford Main Dealer and have been established in Essex, Hertfordshire and London for over 100 years having been appointed as one of the first Ford dealers in the UK back in 1920. Gates currently have dealerships in Harlow, Stevenage, St Albans, Woodford and Waltham Cross.

Gates of Harlow are seeking an Experienced Service Advisor to join the busy Aftersales department.

**Key Responsibilities**:

- Book in customer vehicles for servicing, manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Establish rapport with and provide outstanding care to the customer whilst demonstrating the ability to work calmly under pressure.
- Identify and anticipate ways in which you can help the customer (effective problem solving) whilst also considering the importance of achieving business objectives, whether they be manufacturer standards or the sales and profitability of work undertaken.
- Ensure the customer understands the service charges, what work will be carried out and involve technical advisors to answer queries where necessary.
- Arrange/collect payment from customers over the telephone or in person.
- Introduce additional sales and profitability opportunities (service plans and other accessories). A bonus structure is in place to reward high achiever.

**Minimum requirements**:

- Proven track record of success in a customer facing, customer service based position.
- The ability to work both independently and as part of a team.
- IT literate (experience using KeyloopDrive would be an advantage).
- Excellent organisational skills and attention to detail.
- Excellent communication skills.
- Outstanding customer handling skills.
- Self-motivated and professional.
- A full driving licence is essential.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme

Schedule:

- Weekend availability

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to commute/relocate:

- Harlow, CM20 2EG: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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