Leisure Centre Team Lead

8 hours ago


Lewes, East Sussex, United Kingdom Wave Active Full time
Job Overview

We are seeking an experienced Duty Manager to join our team at Lewes Leisure Centre. As a key member of the Wave Active team, you will be responsible for leading a team to deliver exceptional customer care and service delivery.

Main Responsibilities
  1. Supervise a team to provide outstanding customer care and service delivery
  2. Create and implement programs tailored to meet customer needs
  3. Drive results, meet targets, and adapt to changing priorities
Requirements
  • Candidate should have a customer-centric approach
  • Driven and enthusiastic attitude required
  • Possess passion for delivering excellent service
  • Proactive mindset essential
  • Strong teamwork skills necessary
  • Minimum 1 year experience in customer-facing environments
  • Cash handling and financial systems knowledge preferred
  • National Pool Lifeguard Qualification (NPLQ) mandatory
  • Current First Aid Certificate required
  • Pool Plant Operators Qualification desired
  • Coaching qualification in one or more sports beneficial
  • Excellent communication and interpersonal skills essential
  • Leadership and coaching experience preferred
  • Time management expertise necessary
  • Staff recruitment, training, and development experience beneficial
  • Familiarity with Microsoft Office applications desired
  • Flexibility to adapt to business demands essential
  • Awareness of Wave Active Limited Policies and Procedures required
Working Conditions

Employed at Lewes Leisure Centre, working a 3-week rota including early, late & weekend shifts

Estimated Salary

£21,980 per annum



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