Digital Solutions Specialist
3 weeks ago
Sanderson is seeking a highly skilled Digital Solutions Specialist to ensure the reliability and performance of our digital solutions.
Job DescriptionWe are looking for an experienced professional to support and maintain our current and future digital applications and websites. This role requires strong technical acumen, excellent communication skills, and a proactive approach to incident management.
The ideal candidate will have experience in supporting and implementing digital solutions, as well as knowledge of ITIL processes, Linux, and Windows Server Operating Systems. Additionally, they will be familiar with .Net / IIS Web Application, DevOps processes, and Web Application Firewalls.
- Key Responsibilities:
- Support & Maintenance: Proactively support and maintain our digital applications and websites.
- Collaboration: Work with internal and external parties to maintain application reliability.
- Monitoring: Create and maintain relevant monitors/metrics for digital applications and websites.
- Incident Management: Triage, categorize, and prioritize all digital incidents. Manage incidents end-to-end through internal and third-party support teams.
- Problem Management: Drive internal and third-party technical teams to deliver root cause analysis. Regularly report on problem trends, resolution timelines, and improvement opportunities.
- Process Improvement: Analyze and improve IT service processes. Track and report on SLAs and KPIs to identify improvement opportunities. Create, implement, and monitor action plans to enhance service quality.
The salary for this position is approximately $85,000 per year.
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