Customer Success Professional

3 weeks ago


London, Greater London, United Kingdom UNIT4 NV Full time
Job Title: Business Growth Specialist - Customer Experience

This is an exciting opportunity to join UNIT4 NV as a Business Growth Specialist - Customer Experience, where you will play a critical role in driving customer satisfaction and success. As a key member of our team, you will be responsible for ensuring that clients fully leverage our products and services, with a focus on delivering exceptional customer experiences.

The ideal candidate will have excellent communication skills, fluent in English (verbal and written), with an ability to convey complex information clearly to clients. You will also have proven experience in Customer Success, Account Management, or a related role within a SaaS or software company, with a strong understanding of customer success planning, KPI tracking, and action planning.

In this role, you will develop and implement customized success plans for each client, with clear goals, timelines, and action items. You will also support client teams by coordinating access to premium education content for administrators and end-users, and gather and understand feedback and data to improve their outcomes and the quality of their experience.

We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience, plus benefits including uncapped time off policy, remote working opportunities, and Global Wellbeing Days. Our talented colleagues, role models, and mentors will provide a supportive and inclusive working environment, with opportunities for growth and development.

This role may require security clearance for customer projects and access to sensitive (customer) data. Subject to applicable local laws, such security checks may require disclosure of personal information, including criminal record declaration, right to work, personal identification, and work history.

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