Technical Helpdesk Role

3 weeks ago


New Milton, Hampshire, United Kingdom Just IT Recruitment Full time

Join our dynamic team as a Help Desk Engineer and take the first step towards a rewarding career in IT support In this role, you'll have the opportunity to work on a wide range of IT-related tasks, from troubleshooting hardware and software issues to providing excellent customer service.

Role Overview

We're seeking a detail-oriented and technical individual to fill the Help Desk Engineer position. As a member of our team, you'll be responsible for resolving IT-related incidents and problems, demonstrating empathy and reassurance to customers.

The ideal candidate will have a solid understanding of IT concepts, including networking, hardware, and software. You'll also need to possess excellent communication skills, with the ability to explain complex technical issues in simple terms.Key Responsibilities

  • Resolving IT-related incidents and problems, ensuring timely resolutions within agreed contractual SLAs
  • Commissioning of new IT equipment, including travel to customer sites for installation
  • Providing technical guidance and support to colleagues and clients

A salary of £26,000 - £31,000 per annum awaits the successful candidate, along with opportunities for professional growth and development in a supportive and collaborative team environment.


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