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Customer Experience Coordinator
2 months ago
About The Restaurant Hub
The Restaurant Hub is a unique retail environment that brings together a collection of diverse brands from our Boparan Restaurant Group portfolio. Our Hubs are made up of some of our much-loved brands, offering a little something for everyone.
Our Mission
We pride ourselves in delivering exceptional service and standards to our customers every time. To achieve this, we need amazing people on board to continue our mission.
Key Purpose of the Role
You'll be a shining star in the role of a Front of House Team Member, leading by example and exceeding expectations at every turn. This role plays a key part in assisting the management team in meeting all business standards and legal requirements.
Responsibilities
- Be responsible for opening and closing the store to company standards.
- Complete end of night cash management procedures.
- Ensure compliance with legislation regarding Security, Health & Safety, Food Hygiene, and Licensing laws.
- Coach and train new and existing team members.
- Deliver our food and drink to specification, understanding the importance of quality and consistency.
- Assist in overall day-to-day management, for both Front of House and Back of House, displaying a professional attitude and appearance at all times.
- Ensure all audit/inspection requirements are adhered to, including Health & Safety and Food Safety Audits, Stock management, Financial Audits, and Environmental Health visits.
- Support the management team to control costs without compromising standards and the customer experience.
- Explain and demonstrate allergen procedures.
- Communicate key messages to the team.
- Talk to and gain feedback from guests, dealing appropriately with any complaints.
- Get involved in team meetings.
- Motivate the team through recognition and positive feedback.
What's in it for You?
- 50% discount off your total bill for you and 5 friends in all of our brands (T&C's apply).
- Exclusive access to discounts through our BRG Spark App on 1000's of online and high-street retailers, and restaurants.
- 20% off at Carluccio's retail gift shop & deli purchases.
- Access to free Mortgage advice.
- Wage stream – Access to advanced pay.
- Access to our Financial & Wellbeing centre.
- Access to our Healthcare Cashplan.
- Employee Assistance Programme (EAP).
- Refer A Friend Bonus Scheme.
- Excellent opportunities for career development across our group of diverse brands.
- Flexible working opportunities.
