Operations Program Manager, UK Trust
2 hours ago
Prime Video is revolutionizing the way people consume movies and TV shows, offering millions of titles on-demand across various platforms. As a key component of Prime Video's Trust & Safety charter, Content Compliance and Quality plays a vital role in ensuring a seamless customer experience.
We're seeking a highly analytical and innovative Operations Program Manager to join our global team in London. This individual will support the Prime Video Trust & Safety Operations team by designing operational processes, building mechanisms, and reducing risk across current processes.
Prime Video's Trust & Safety programs aim to provide a globally trusted customer experience by ensuring that Prime Video offers content customers love and trust, and accurate, meaningful, and complete information to empower customers to make informed viewing choices.
Key ResponsibilitiesThis Operations Program Manager will:
- Launch and enhance Europe-based operational workflows by identifying focus areas and implementing improvements.
- Liaise with our global policy and program teams, anticipate risks, manage regional escalations, and overcome technical constraints with alternate short/medium term solutions.
- Work closely with Operations, Quality, T&S Program, Policy, Product, Legal, and leadership to build cross-functional programs and policies.
- Engage with global stakeholders; schedule flexibility will be required to accommodate multiple time zones, including Bangalore, Dubai, and Seattle.
Our ideal candidate will be passionate about data and will have a track record of:
- Metrics implementation and simplifying processes.
- Relationship management and approaching problems with data-driven decision making.
- Diving deep into manual processes to identify trends and build systemic solutions with appropriate mechanisms to ensure adequate guard rails.
- Extensive years of experience supporting classification, compliance or trust & safety and using data and metrics to identify and implement improvements.
- Multiple years of experience in driving end to end delivery.
- Knowledge of UK content compliance classification and/or BBFC experience.
- Extensive years of experience working cross-functionally.
- Experience with digital video streaming.
- Knowledge of UK content compliance.
- Ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
- Experience and strong interest in Operations, content compliance and accuracy.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Proven problem-solving skills and strong attention to detail.
- Strong critical and analytical thinking.
- Ability to solve complex and ambiguous problems.
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1 week ago
London, Greater London, United Kingdom Amazon Digital UK Limited - C01 Full timeJob Title: Operations Program Manager, UK TrustAmazon Digital UK Limited - C01 is seeking an experienced Operations Program Manager to join our Prime Video Trust and Safety team in London. As a key member of our global team, you will play a critical role in designing operational processes, building mechanisms, and reducing risk across current processes.About...
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1 week ago
London, Greater London, United Kingdom Amazon Digital UK Limited - C01 Full timeJob Title: Operations Program Manager, UK TrustAmazon Digital UK Limited - C01 is seeking an experienced Operations Program Manager to join our Prime Video Trust and Safety team in London. As a key member of our global team, you will play a critical role in designing operational processes, building mechanisms, and reducing risk across current processes.About...
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