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Senior Operations Quality Program Manager, Prime Video Trust
2 months ago
Are you passionate about shaping the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?
Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of finding what they love to watch in one place. We offer customers thousands of popular movies and TV shows from Originals and Exclusive content to exciting live sports events. We also offer our members the opportunity to subscribe to add-on channels which they can cancel at any time and to rent or buy new release movies and TV box sets on the Prime Video Store.
We are seeking an innovative and analytical Senior Operations Quality Program Manager to support the Prime Video Trust & Safety Quality team to define and manage metrics, and streamline Quality Audit (QA) processes. Prime Video Trust & Safety programs aim to enable a globally trusted customer experience by ensuring that Prime Video (PV) provides content customers love and trust and accurate, meaningful and complete information to empowering customers to make informed viewing choices for themselves and their children.
Key Responsibilities:- Support the Prime Video Trust & Safety Quality team in defining and managing metrics
- Streamline Quality Audit (QA) processes
- Work closely with other managers within Quality team, Operations, T&S Program, Product, Legal, and leadership
- Bachelor's degree or equivalent experience
- Experience supporting operations/programs and using data and metrics to identify and implement improvements
- Experience in working cross-functionally and cross-regions
- Experience building key metrics to drive program strategy
- Experience in quality
We are looking for a data-driven, process-oriented Program Manager who will work closely with other managers within Quality team, Operations, T&S Program, Product, Legal, and leadership to build and monitor core accuracy metrics, and drive QA process automation.
