Operations Program Manager, UK Trust
3 weeks ago
Prime Video is revolutionizing the way people consume movies and TV shows, offering millions of titles on-demand across various platforms. As a key component of Prime Video's Trust & Safety charter, Content Compliance and Quality is crucial for ensuring a seamless customer experience. Are you passionate about launching content on Prime Video and making a significant impact on customer satisfaction and brand protection?
Job OverviewWe are seeking a highly analytical and innovative Operations Program Manager in London to join our global team and support the Prime Video Trust & Safety Operations team. This role involves designing operational processes, building mechanisms, and reducing risk across current processes. Prime Video Trust & Safety programs aim to provide a globally trusted customer experience by ensuring that Prime Video provides content customers love and trust, and accurate, meaningful, and complete information to empower customers to make informed viewing choices.
Key ResponsibilitiesThis Operations Program Manager will:
- Launch and enhance Europe-based operational workflows by identifying focus areas and implementing improvements.
- Liaise with our global policy and program teams to ensure seamless collaboration.
- Anticipate risks, manage regional escalations, and overcome technical constraints with alternate short/medium term solutions.
- Work closely with Operations, Quality, T&S Program, Policy, Product, Legal, and leadership to build cross-functional programs and policies.
- Collaborate with global stakeholders, requiring schedule flexibility to accommodate multiple time zones, including Bangalore, Dubai, and Seattle.
BASIC QUALIFICATIONS
- Extensive years of experience supporting classification, compliance, or trust & safety and using data and metrics to identify and implement improvements.
- Multiple years of experience in driving end-to-end delivery.
- Knowledge of UK content compliance classification and/or BBFC experience.
- Extensive years of experience working cross-functionally.
PREFERRED QUALIFICATIONS
- Experience with digital video streaming.
- Knowledge of UK content compliance.
- Ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment.
- Experience and strong interest in Operations, content compliance, and accuracy.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Proven problem-solving skills and strong attention to detail.
- Strong critical and analytical thinking.
- Ability to solve complex and ambiguous problems.
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