Senior Operations Quality Program Manager, Prime Video Trust
1 week ago
Are you passionate about data-driven decision making and process improvement?
We are seeking an innovative and analytical Sr. Operations Quality Program Manager to support the Prime Video Trust & Safety Quality team to define and manage metrics, and streamline Quality Audit (QA) processes.
About the Role:
This Sr. Program Manager will be joining a team of people who audit the content review completed by T&S Operations team and own compliance quality. The ideal candidate will be passionate about data, have a track record of metrics implementation, simplifying processes, relationship management, and approach problems with data-driven decision making.
Key Responsibilities:
- Build and monitor core accuracy metrics to drive program strategy.
- Drive QA process automation and improve efficiency.
- Work closely with other managers within Quality team, Operations, T&S Program, Product, Legal, and leadership to achieve goals.
Requirements:
- Bachelor's degree or equivalent experience.
- Experience supporting operations/programs and using data and metrics to identify and implement improvements.
- Experience in working cross-functionally and cross-regions.
- Experience building key metrics to drive program strategy.
Preferred Qualifications:
- Experience leading process improvement ideas using Kaizen or similar mechanisms.
- Six Sigma certification or experience.
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.
- Experience in driving end-to-end delivery, and communicating results to senior leadership experience.
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
- Experience with digital video streaming.
About Amazon Digital UK Limited:
Amazon Digital UK Limited is a fast-paced, growth business - available in over 240 countries and territories worldwide. The team works in a dynamic environment where innovating on behalf of our customers is at the heart of everything we do.
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London, Greater London, United Kingdom Amazon Digital UK Limited Full timeUnlock the Future of Entertainment with Amazon Digital UK LimitedAre you passionate about shaping the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of...
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London, Greater London, United Kingdom Amazon Digital UK Limited Full timeUnlock the Future of Entertainment with Amazon Digital UK LimitedAre you passionate about shaping the future of movies and television? Do you want to help define the next generation of how and what Amazon customers are watching?Prime Video is a premium streaming service that offers customers a vast collection of TV shows and movies - all with the ease of...
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London, Greater London, United Kingdom Amazon Digital UK Limited Full timeJob SummaryWe are seeking a Senior Operations Quality Program Manager to support the Prime Video Trust & Safety Quality team in defining and managing metrics, and streamlining Quality Audit (QA) processes. The ideal candidate will be passionate about data, have a track record of metrics implementation, simplifying processes, relationship management, and...
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London, Greater London, United Kingdom Amazon Digital UK Limited Full timeJoin Our Team as a Senior Operations Quality Program ManagerWe are seeking a highly skilled and experienced Senior Operations Quality Program Manager to join our Prime Video Trust and Safety team. As a key member of our team, you will be responsible for defining and managing metrics, streamlining Quality Audit (QA) processes, and driving process...
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London, Greater London, United Kingdom Amazon Digital UK Limited Full timeJoin Our Team as a Senior Operations Quality Program ManagerWe are seeking a highly skilled and experienced Senior Operations Quality Program Manager to join our Prime Video Trust and Safety team. As a key member of our team, you will be responsible for defining and managing metrics, streamlining Quality Audit (QA) processes, and driving process...
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London, Greater London, United Kingdom Amazon Digital UK Limited Full timeJoin Our Team as a Senior Operations Quality Program ManagerWe are seeking a highly skilled and experienced Senior Operations Quality Program Manager to join our Prime Video Trust & Safety team. As a key member of our team, you will be responsible for defining and managing metrics, streamlining Quality Audit (QA) processes, and driving process...
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