Operations Program Manager, UK Trust Specialist

3 weeks ago

London, Greater London, United Kingdom Amazon Digital UK Limited - C01 Full time
Job Title: Operations Program Manager, UK Trust

Prime Video is revolutionizing the way people watch movies and TV shows, with millions of titles available on-demand on various platforms. As a key component of Prime Video's Trust & Safety charter, Content Compliance and Quality is crucial to ensuring a globally trusted customer experience.

We are seeking an innovative and analytical Operations Program Manager in London to join our global team and support the Prime Video Trust & Safety Operations team. This role will involve designing operational processes, building mechanisms, and reducing risk across current processes.

Key Responsibilities:
  • Launch and enhance Europe-based operational workflows by identifying focus areas and implementing improvements
  • Liaise with global policy and program teams, anticipate risks, manage regional escalations, and overcome technical constraints with alternate short/medium term solutions
  • Work closely with Operations, Quality, T&S Program, Policy, Product, Legal, and leadership to build cross-functional programs and policies
  • Regularly dive deep into manual processes to identify trends and build systemic solutions with appropriate mechanisms to ensure adequate guard rails
Requirements:
  • Extensive years of experience supporting classification, compliance or trust & safety and using data and metrics to identify and implement improvements
  • Multiple years of experience in driving end-to-end delivery
  • Knowledge of UK content compliance classification and/or BBFC experience
  • Extensive years of experience working cross-functionally
Preferred Qualifications:
  • Experience with digital video streaming
  • Knowledge of UK content compliance
  • Ability to juggle multiple priorities and effectively deliver in a fast-paced, dynamic environment
  • Experience and strong interest in Operations, content compliance and accuracy
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Proven problem-solving skills, and strong attention to detail
  • Strong critical and analytical thinking
  • Ability to solve complex and ambiguous problems

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