Housing Liaison Officer

3 weeks ago


London, Greater London, United Kingdom The Guinness Partnership Full time

About the Role

We are seeking a highly motivated and customer-focused Housing Customer Liaison Officer to join our team in South London. This is a field-based role that requires travel in and around London.

As a Housing Customer Liaison Officer, you will be the face of The Guinness Partnership, providing an accessible face-to-face service to our homeowners and rental customers in a defined area. You will work closely with Estate Services and other teams to deliver excellent customer service and achieve positive outcomes for both Guinness and our customers.

Key Responsibilities

  • Provide a friendly and responsive housing management service to customers
  • Work closely with Estate Services and other teams to resolve customer issues
  • Travel in and around London to meet customers and deliver services

Requirements

  • Excellent customer service skills and a willingness to go the extra mile
  • Ability to work independently and as part of a team
  • Strong communication and relationship-building skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We're Looking For

We're a customer-focused organisation that values excellent customer service and a commitment to delivering high-quality outcomes. If you're a motivated and customer-focused individual who is passionate about delivering excellent customer service, we'd love to hear from you.



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